Data Deletion Agreement

1. Request account or data deletion

You can request deletion without reinstalling the app or signing in to this website. Email support@elysiachat.com from the email address associated with your account, with the subject “Elysia Chat — account deletion”. Include your account ID if known.

For deletion of specific information rather than the whole account, use the subject “Elysia Chat — data deletion” and describe the information or conversations you want removed. If you no longer have access to your registered email or use Google Sign-In, explain this so support can help verify account ownership. Do not email passwords, payment card details, or identity documents unless a secure, necessary verification method is specifically arranged.

2. Verification and processing

We verify account ownership before deleting data to avoid unauthorized requests. We may ask for limited additional information and will explain why it is needed. We will confirm the request and explain any information required to proceed.

Our processing target is within 30 days after identity verification. If a request is complex, a lawful exception applies, or applicable law sets a different deadline, we will explain the delay and the expected next steps. Contact support if you have not received an update.

3. What account deletion covers

Account deletion ends access to the account and removes associated active chat sessions, favorites, notifications, authentication refresh tokens, and Heart Coin account data through the account deletion process. Profile information, uploads, and other linked personal data are included in your request and must be assessed for deletion or lawful retention. You may ask support to clarify the status of a particular data category.

4. Records that may remain

The current account deletion process retains a restricted account record, including its identifier, deletion status, and a modified email field that may still contain the original address. Account deletion is therefore not an assurance that every identifier has immediately been erased. A request to erase remaining personal information can be included in the same support email.

Limited records may need to be retained for legal obligations, purchase disputes, fraud prevention, or investigation of serious safety incidents. Where an exception applies, we will explain the purpose and applicable retention period to the extent permitted by law. Retained information must not be used to resume ordinary personalization or account access.

5. Backups and service providers

Copies can remain in restricted backups until their scheduled expiration; our existing retention target is up to 90 days. Deletion from active systems does not mean immediate deletion from every backup. Relevant deletion requests are also assessed for providers processing data on our behalf, subject to their applicable obligations and retention restrictions. Ask support for the applicable status and any exception.

6. Purchases and subscriptions

Before requesting deletion, save information you need and manage any recurring subscription with the marketplace or payment provider where you purchased it. Deleting an account or uninstalling the app does not necessarily stop external billing. Unused Heart Coins and access to deleted conversations may be lost. Refund and mandatory consumer rights remain subject to applicable law and the purchase provider’s process.

7. What deletion does not do

Uninstalling the app, signing out, and revoking Google access do not by themselves delete your Elysia Chat account. We cannot erase copies someone else independently saved or records held by another organization for its own legal purposes. Fully anonymized information that can no longer reasonably identify you may be retained.

8. Withdrawal and confirmation

If you change your mind, contact support promptly before processing is complete. Once information has been deleted, it may not be recoverable, and we cannot guarantee restoration. Support will explain the outcome, any retained categories, and further steps when your verified request is completed.

9. Contact

This agreement applies to Elysia Chat, operated by Elysiachat Technologies. Contact support@elysiachat.com for deletion requests, privacy questions, or concerns about how a request was handled. Read the Privacy Policy for the wider information-handling practices.