1. Scope and operator
Elysiachat Technologies operates Elysia Chat. This policy covers the website, apps, and related services. Contact support@elysiachat.com with privacy questions or rights requests. It explains our practices; it does not replace any separate consent required for a particular activity.
2. Information you provide
Account information includes email address, display name, profile image if provided, and account credentials. Password-based accounts use password hashes. Google Sign-In may supply an account identifier, email address, name, and profile image; we do not receive your Google password.
We process messages, prompts, conversation history, selected characters, favorites, and any files you choose to upload. Support messages, reports, feedback, and purchase-related information may also contain personal data. Avoid sharing sensitive or third-party information that is not needed for the conversation.
3. Technical and transaction information
We may process IP address, device and browser information, app version, language settings, session identifiers, usage events, and diagnostic or security logs needed to operate the service. Heart Coin balances, rewards, transaction identifiers, and payment status support purchases and account administration. Payment providers process payment credentials under their own policies; do not send card details in a chat or support email.
4. Why we use information
We use relevant information to authenticate users, generate AI responses, maintain conversation history, remember preferences, administer credits and purchases, respond to requests, investigate abuse, and keep the service reliable. Depending on the activity and jurisdiction, processing relies on providing a requested service, legitimate operational or security interests, legal obligations, or consent where required. You may contact us to ask which basis applies to a particular use.
5. AI processing and conversation privacy
Generating a response may send your message, relevant conversation context, and character instructions to the AI service provider used for that interaction. Do not assume chats are end-to-end encrypted or accessible only on your device. Service operations, support, security, and providers may require controlled access.
Provider practices can vary by model and configuration. Contact support for information about providers and their applicable retention or model-improvement practices. Any additional use of personal data must have an appropriate legal basis and any consent required by law; a conversation is not blanket permission for unrelated uses.
6. When information is shared
Information may be processed by infrastructure, authentication, AI, support, and payment providers to deliver their functions. Google Sign-In is subject to Google’s privacy practices. Shared or public content is available according to the relevant feature and your chosen visibility.
We do not sell personal information. We may disclose necessary information to comply with lawful requests, investigate abuse, protect people or the service, or carry out a business transfer with appropriate protections and notice where required.
7. Storage on your device
The website uses browser storage and session or authentication identifiers to keep you signed in and remember settings such as language. Clearing storage may sign you out or reset preferences. If optional analytics or advertising technologies are introduced, we will provide the disclosures and choices required by applicable law. This policy does not claim that optional tracking is currently enabled.
8. Retention and deletion
We retain information for the purposes described here while it is needed, taking account of account activity, the type of information, and legal or safety obligations. Our deletion processing target is 30 days after verification, and restricted backups may remain for up to 90 days under the existing retention target. Exceptions must be explained when applicable.
The current deletion process retains a restricted account record and some identifiers. See the Data Deletion Agreement for the specific scope, limitations, and how to request erasure of remaining personal information. Uninstalling an app does not delete its account.
9. Your rights and choices
Depending on where you live, you may request access, correction, a copy or portability of your information, deletion, restriction, or objection to certain processing. You may withdraw consent for processing based on consent without affecting earlier lawful processing. Email support@elysiachat.com; we verify requests proportionately and respond within applicable legal deadlines. You may also complain to the privacy regulator with authority in your jurisdiction.
10. International processing
Our service and providers may process information outside your home country, where privacy laws may differ. Where cross-border transfer rules apply, appropriate legal safeguards are required. Contact support for information about the locations and safeguards relevant to your data.
11. Security
We use access controls, password hashing, and other technical and organizational measures to protect information. No service can promise absolute security. Use a unique password, protect your device, and report suspected account compromise to support. We will handle security incidents and provide notifications where legally required.
12. Adults only and child safety
Elysia Chat is intended for people aged 18 and above. We do not knowingly invite children to create accounts. If you believe a minor is using the service or has provided personal information, contact support. We will investigate and take appropriate action, including account restriction and deletion where applicable. Our CSAE Policy explains the prohibition of child sexual abuse and exploitation.
13. Policy changes and contact
We will update this page when practices change and provide any required notice or consent flow for material changes. Direct privacy requests to Elysiachat Technologies at support@elysiachat.com, identifying the request and the account email where relevant.