1. About these terms
These Terms of Use govern the Elysia Chat website, applications, and related AI companion services operated by Elysiachat Technologies ("Elysia", "we", "us"). By using the services, you agree to these terms. If you do not agree, please stop using the services.
Our Privacy Policy explains how we handle information. The Data Deletion Agreement describes deletion requests, and the CSAE Policy sets our child safety standards. These policies should be read together.
2. Who can use Elysia Chat
You must be 18 or older and meet any higher age of legal majority required where you live. Elysia Chat is intended for adults. Do not misrepresent your age or allow a minor to use your account. You must have authority to accept these terms if acting for an organization.
3. Your account
Provide accurate registration information and protect your credentials. Do not share, sell, or transfer your account without permission. You are responsible for activity you authorize. Contact support@elysiachat.com if you suspect someone has accessed your account. We may require reasonable verification before making account changes.
4. AI companions and generated content
Characters are artificial intelligence, not real people. Their responses may be inaccurate, inconsistent, biased, or unsuitable. Conversations are for companionship, creativity, and entertainment; they are not professional medical, mental health, legal, or financial advice. Review responses before relying on or sharing them.
Do not use Elysia Chat for emergencies. If you or another person is in immediate danger, contact local emergency services. Features and availability may vary by platform, region, and account. We may change or discontinue features with notice when required by law.
5. Your content and permissions
You remain responsible for messages, prompts, uploads, character descriptions, and other material you contribute. Only submit material you are entitled to use, including any necessary consent for another person’s image, voice, or personal information. Do not submit confidential information you are not authorized to disclose.
You retain your existing rights in your content. You allow us to store, process, transmit, and display it to provide the features you request, protect the service, and meet legal obligations. This permission is limited to those purposes and any necessary retention described in our policies. Public content can be viewed by others according to its visibility settings. AI output may not be unique or eligible for copyright protection.
6. Acceptable use
Do not create, seek, upload, or distribute child sexual abuse material, sexually exploit children, groom minors, or sexualize anyone under 18 or depicted as under 18. This includes fictional, altered, and AI-generated depictions. Our CSAE Policy applies across all features.
Do not use the service for non-consensual intimate content, sexual impersonation, human trafficking, threats, harassment, hate, fraud, illegal activity, or infringement of privacy or intellectual property. Do not encourage violence, self-harm, or abuse.
Do not bypass safeguards, obtain unauthorized access, distribute malware, scrape private information, overload systems, or misrepresent AI characters as real people in order to deceive others.
7. Safety reports and enforcement
Report harmful content or conduct to support@elysiachat.com with a character or conversation identifier and a description. Do not attach or forward suspected child sexual abuse material. Use available in-app reporting tools where provided.
We may review reported content and relevant account activity, remove or restrict content, suspend access, and refer matters to authorities when required. Serious exploitation or security incidents may require immediate action. To request review of a restriction, email support with the account identifier and reasons for your appeal. We cannot guarantee that every harmful response will be detected.
8. Heart Coins, purchases, and subscriptions
Any paid feature, Heart Coin package, or subscription is subject to the price and conditions shown before purchase. Virtual credits are for use within Elysia Chat and are not money or an investment. Applicable consumer rights take precedence over these terms.
Where subscriptions are offered, review their renewal and cancellation conditions at checkout. Manage marketplace subscriptions through the store where purchased. Account deletion or uninstalling an app may not cancel a store subscription. Refund requests follow the seller’s procedures and applicable law. Deletion may remove access to unused credits; request help with purchases before deleting your account.
9. Our service and third parties
Elysia Chat branding, software, and original interface materials belong to us or our licensors. No ownership is transferred to you. Authentication, AI processing, infrastructure, and app-store purchases may involve third parties. Their own terms may apply to their services. We remain responsible for our obligations under applicable law.
10. Copyright and other rights
Send rights complaints to support@elysiachat.com, identifying the work or right, the relevant content and its location, your contact information, and an explanation of the claim. Include any declarations required by the law applicable to your notice. We may seek clarification and restrict infringing material or repeat violators.
11. Ending your use
You may stop using the service or request deletion at any time. See the Data Deletion Agreement for verification, scope, and retained records. We may restrict or terminate accounts for serious or repeated violations, legal requirements, or safety reasons. Where appropriate and lawful, we will explain the restriction and provide a route to request review.
12. Availability and liability
To the extent permitted by law, the services are provided as available, without a promise that every response is accurate or that access will be uninterrupted. We use reasonable efforts to maintain the services but cannot eliminate all security or service risks.
To the extent permitted by law, we are not liable for indirect or consequential losses arising from use of the services. Nothing in these terms excludes liability that cannot legally be excluded, including mandatory consumer rights or liability for intentional misconduct. Responsibility for other losses is determined under applicable law.
13. Disputes and general provisions
Please contact support first so we can try to resolve a concern. Applicable law and courts with lawful jurisdiction govern unresolved disputes, subject to mandatory protections where you live. These terms do not impose mandatory arbitration or waive statutory rights. If one provision is unenforceable, the remainder continues to apply. A failure to enforce a provision does not waive it.
14. Updates and contact
We may revise these terms when services, legal obligations, or safety practices change. We will update the date on this page and provide notice of material changes as required. Questions and notices may be sent to Elysiachat Technologies at support@elysiachat.com.